"Please stay calm!" Another voice from above, this time from a child peering out of a newly-mangled airduct—while the grate to said airduct hangs frozen, mere inches from the ground.

Is this making better sense, yet?

"Sorry Collette," he adds, contrite, once he's sure everything (else) is going according to plan. "The airducts in this world seem prone to giving out."

Because it is clearly the ventilation system's fault, always.